Terms and Conditions Print E-mail

Altitude Accommodation

Booking Terms and Conditions 2009 Winter Season

BOOKINGS

Reservations made require 50% payment in 7 days with the balance payable 30 days prior to arrival.  For bookings made within 30 days of arrival the full amount is due within 7 days.  Bookings will be immediately cancelled without notice if no payment is received.

PAYMENT

Cheques should be made payable to:  
Altitude Accommodation Services.
P.O.Box 247 Bright Vic 3741.  
We accept credit cards - Visa, MasterCard & Bankcard. 
 *Credit card transactions subject to credit card fees of 2.0%.		Direct Deposit:
Bank: ANZ
ACC Name: Altitude Accommodation 
BSB: 013 545   
Account #: 4974 72088      
                                     

CANCELLATION

If notice of cancellation is received in writing one calendar month or more prior to arrival date, the total cost less 15% will be refunded.  If less than one calendar months notice is given, ALL MONIES PAID ARE FORFEITED.  No other refund will be made except as described below. 

SNOW GUARANTEE

Mount Hotham offers some of the most reliable skiing in Australia, however all skiers know that Mother Nature can be fickle. If there are fewer than five lifts operational due to a lack of snow three days prior to the commencement of your ski holiday you may choose to receive a credit or a refund on all pre-paid accommodation less a 10% booking fee.  Some properties have slightly differing conditions in relation to refunds and may charge a fee, please check when making your booking.  Conditions apply to the “Snow Guarantee”.

SECURITY DEPOSIT – A bond of $450.00 is payable on arrival.

Persons booking accommodation are responsible for any loss or damage to it.  A credit card imprint is required on arrival as a security deposit.  Major credit cards are accepted - Visa, MasterCard, American Express, Bankcard. This will be destroyed 14 days after your departure provided the property is left in a clean, tidy and undamaged condition.  The property key will not be given to guests until the Security Deposit is processed. 

NON SMOKING

Smoking is not allowed in any apartment.  If guests smoke in an apartment they are liable for a minimum charge of $200.00 to cover carpet steam cleaning and deodorizing. 

CHECK IN

Check in time is from 3.30pm.  

CHECK OUT

Check out is STRICTLY 10.00am.  There will be no refund for early checkout.  A late checkout fee will apply if the property is not vacated prior to or at this time. 

AMENDMENTS

Once your booking is confirmed, amendments may incur an amendment fee at $25 per amendment. 

TRAVEL INSURANCE

*Travel insurance is HIGHLY recommended.